In this report the four pillars that are discussed that support Blue Shield's people strategy: ...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

Industry experts predict that successful businesses will soon become 100% digital for all transactions....

Onboarding is the term used by HR professionals to describe the process of helping a new starter integrate...

Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Martin Wallen is Managing Director of Firwood Paints Ltd. The specialist paint producer has been developing...

In this knowledge brief, we'll analyse how organisations today are modernising sales practices and operations...

Are you drowning in meaningless metrics? Creating smarter reports and tracking KPIs is a must, but it...

Leeds-based Pharmacy2U Ltd was the first dedicated internet and mail order pharmacy in the country, and...

Read this commissioned study conducted by Forrester Consulting to learn how customers improved employee...

To support continual change, the finance and HR functions within the business must also continue to innovate...

In a market rocked by an economic crisis, rapid digitalization, and upstart agile competitors bringing...

When it comes to corporate travel, many finance organizations still rely on behind-the-times legacy systems...